Tribus tells us that to create a quality enterprise, all stakeholders should be involved, giving them the opportunity to voice their definition of quality. A school has layers of interested parties which is what gives it its "colour" or "flavour".
QM stresses that managers manage interdependent systems and I think this is so true for the TL role. It's necessary for TLs to work with all levels in the school which is what makes our role so interesting, demanding and vital. We have a huge number of customers who all need to be listened to.
Tribus also tells us that quality of teaching and learning is about how the process is carried forward, how well have we inculcated in our students the capacity and desire to want to be a life long learner. Each one of us as teachers has the power to make this happen.
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