Mackay, H. (1998) - Resolving conflict through listening

Had to chuckle when I read Mackay quoting research that suggests that "high self-esteem in children is more likely to be found in families where there is open dissent and disagreement". No wonder my children are so confident and self-assured!
Mackay tells us that reflective listening is paramount to conflict resolution and provides six steps to guide us in having "sensible, cooperative discussion". Both parties need to maintain a high level of communication and to respect what the other person is saying. We don't necessarily have to agree with the other party's opinions or comments, but we need to acknowledge what they say.